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About Us
Animal Instinct UK specialises in bringing you the best quality products for the welfare and security your pets. Originally established in 1994 as a traditional pet shop, we are completely dedicated to your total satisfaction. Our Contact details: Animal Instinct UK Crossway Ventures Ltd., 483 Green Lanes, LONDON N13 4BS United Kingdom Phone: 0208 133 8738 Fax: 02920 990382 Registered office: 11 Moor Street, Chepstow, Monmouthshire NP16 5DD Registered in England and Wales No. 5079273 |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order. You can order Online or by Phone. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. In the case of a product no longer being available or a change of price, we will always contact you first to ensure that the price is acceptable. While we try and ensure that all prices on our Web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. We accept Visa, Mastercard and Maestro/Switch. All card payments are processed by Secure Hosting online payments so you can shop in complete confidence and security. |
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Shipping And Handling
All orders are shipped via Parcel Couriers, Royal Mail or freight carriers in the case of larger items. Orders over £29 enjoy FREE Standard Delivery to most of UK Mainland. For orders less than £29 we charge £4.95 for Standard Delivery. Other locations may be subject to additional charges which are charged at competitive rates. We will contact you to advise the cost and seek your approval. Delivery options are selected during checkout and charges are clearly shown before you confirm your order and enter your payment details. To calculate your shipping charges, please add the items to your basket and proceed to checkout. Over 90% of orders are despatched on the sameday (if received before 12 noon). Often you will receive your order either the next or following working day, but we ask that you allow up to 5 working days (10 days non UK mainland orders) from receipt of your order confirmation. If any items are out of stock, we will let you know by email as soon as possible. We will inform you of an estimated date when we will endeavour to complete your order. |
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Delivery Schedule
We know that fast reliable service is important to customers. That is why we offer a choice of delivery options: STANDARD (UK MAINLAND) - Up to 5 working days from despatch. UK OTHER - Northern Ireland, IoW, IoM, Scottish Islands, etc. up to 7 working days. In certain circumstances we may upgrade the delivery service to meet our target delivery times. ALL ORDERS ARE DELIVERED DURING NORMAL WORKING HOURS. A SIGNATURE WILL BE REQUIRED ON DELIVERY FOR ALL ORDERS VIA CARRIER.
IT IS YOUR RESPONSIBILITY TO INSPECT ALL GOODS ON ARRIVAL BEFORE SIGNING FOR THEM. |
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. |
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Credit Card Security
All online card payments are handled by Secure Hosting or PayPal so you can be assured of security of your financials details. Our website also uses 256 bit encryption software allowing you to order in the confidence that your personal details are being transmitted at the highest level of security. On ordering, you may experience a short delay as our website connects to our secure server. Please be patient as we feel a short wait is a small price to pay for the peace of mind that comes with Secure Ordering. We know of no documented cases of credit/debit card fraud using our shopping system over the Internet. PLEASE CONTACT US IMMEDIATELY IF YOU HAVE ANY CONCERNS. |
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Guarantee
At Animal Instinct UK we take pride in the quality of our products and service. We want all our customers to be delighted with their purchases. Our customer satisfaction guarantee means that can shop with confidence. If, however, you are not entirely satisfied with your purchase, you can return it to us within 14 days for refund or replacement. See Returns Policy for details. |
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Reaching Us
If you need to reach us, please email us using the link on the 'Contact Us' page or call us Monday - Friday, 10am - 5pm on: 0208 133 8738 |
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Privacy Policy
Animal Instinct UK does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other party. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Advise our customers of new products or offers d. Only disclose information to third-parties for goods delivery purposes Any data is held in accordance with the Data Protection Act, 1998, and we are registered with the Information Commisioner's Office. The privacy policy forms part of the agreement between us, and by purchasing goods from our site, you agree to be bound by the terms and conditions of the agreement between us. You also give your consent to the way we may handle your personal data in the way stated in this policy statement. We may also contact you in respect of special offers or competitions. You may unsubscribe at any time from our contact list by replying to a marketing email with the word "unsubscribe" in the subject line or by e-mailing us via the contact us page. We do not send random marketing emails to personal email addresses (spam). Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
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Returns Policy
Our returns policy is quite simple. If for any reason you are not satisfied with your purchase, you may return it to us within 14 days for replacement or refund. As many of our items, such as kennels, cages and playstands etc, are very heavy and as such expensive to ship, you will be responsible for the actual cost of shipping the items to you and returning the items to us if you have simply changed your mind and no longer require the items or if a particular colour of an item is unsuitable. Returned items must be unused, unassembled, in saleable condition and with all original packaging intact. Items that have been partially or fully assembled are deemed used goods and we are therefore not able to offer refunds. If you are returning the goods because they are faulty or due to an error on our part, we will pay the costs to return the item and sending a replacement to you. Your statutory rights are not affected. To return an item, email us for a RETURN AUTHORISATION NUMBER before sending any goods. Please wrap the package securely. We will then advise how to send back to us or arrange collection with our carriers, depending on size of package. |
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Tel: 0208 133 8738 Fax: 02920 990382
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